1. Overview & Commitment
CAB4U ("we", "us", "our") values your trust. This Privacy Policy governs our transparent data practices
across our website, booking portals, and dispatch desks:
- Minimal Data Collection: We only request information strictly necessary to reserve,
schedule, dispatch, and invoice your rides.
- Zero Commercial Ad Sales: We never monetize, sell, or rent your personal contact
information to third-party telemarketers or ad brokers.
- Safe Dispatch Operations: Passenger details are shared solely with the assigned
chauffeur and dispatch coordinators to fulfill trip execution.
2. Information We Collect
When you request a cab quote, submit a booking form, or communicate with our dispatch desk via WhatsApp
or phone, we collect:
- Contact Details: Full Name, Phone Number, WhatsApp Number, and Email Address.
- Journey Parameters: Pickup location, destination address, travel date, preferred
pickup time, and number of passengers.
- Vehicle & Ride Preferences: Selected vehicle class (e.g. Swift Dzire, Innova Crysta),
trip category (Outstation, Airport Transfer, Wedding), and optional Shared Cab opt-in
status.
- Trip Notes: Special luggage requirements, flight numbers (for airport delay
tracking), and client instructions.
3. How We Use Your Information
We use your data strictly to fulfill and enhance your transportation experience:
- To generate real-time upfront quotes and confirm cab reservations.
- To dispatch verified chauffeurs to your designated pickup address.
- To track live flight arrivals at NSCBI Kolkata Airport to eliminate waiting anxiety.
- To send automated booking summaries and driver contact details via WhatsApp.
- We never sell, rent, or trade your personal information to third-party advertisers or
telemarketers.
4. Shared Cab Privacy Protections
Strict Anonymity: If you opt for a Shared Cab, your personal contact details, private
phone numbers, home billing addresses, and payment information are never shared with co-passengers.
When CAB4U coordinates a shared ride between two parties:
- Chauffeurs are provided solely with the designated pickup/drop sequence and first names for passenger
identification.
- All ride communication, fare settlements, and route logistics are managed directly through CAB4U
Dispatch.
5. Data Security & Retention
We implement stringent technical and organizational safety protocols:
- End-to-End Encryption: All booking submissions and web interactions are secured via
SSL/TLS 256-bit encrypted communication.
- Controlled Access: Only authenticated CAB4U operations personnel have access to
passenger travel logs and contact data.
- Purpose-Bound Retention: Trip records are kept solely for the duration required to
satisfy operational dispatch, taxation, and customer service resolution.
6. Third-Party Integrations
Our platform interacts with trusted third-party providers:
- WhatsApp (Meta): Used for instant two-way customer communication and booking
confirmation.
- Google Maps & Forms: Used for route visualization and secure dispatch record logging.
7. Your Rights & Contact Information
You retain full control over your personal data with CAB4U:
- Right to Access: You may request a summary of the personal details and booking
history associated with your phone number.
- Right to Rectification: You can update or correct outdated contact information,
corporate billing names, or GST credentials anytime.
- Right to Erasure: You have the right to request the permanent deletion of your
historical journey records from our active databases.
- Privacy Contact: For any data requests or privacy inquiries, email cab4u.kgp@gmail.com or reach
our 24/7 desk at +91 96414 74188.
